Can Someone please advise me about what to do next?

i'm new forum , don't know else turn.  third version of elements , i've never had problem before.  have new toshiba computer yet premiere 8 (i have updated) won't recognize burner or burner software.  i've been working techs (levels 1 & 2) , took lots of screen shots in june. spent hours on phone. 1 session 3 hours long. call case number see if they've figured out problem , keep telling me call me.  last week did call me , left message there steps take, when called them back, didn't seem know talking about.  checked case , saw called, told me there's nothing new , call me.  it's middle of september , still can't use elements.  bought bundle making slideshows , movies of new grandchildren.  getting older , still can't use premier.  i'm using movie maker. not had in mind.  i'd appreciate advice.  can't seem customer service address this.  send me tech support.  i'd appreciate dealing problem.

is problem software won't recognize dvd burner?

 

if so, that's no big deal. (it's related presence of nero or other burner software on system -- programs don't share hardware other programs.)

 

as in books (which great place start if want outsmart these programs, way) when use share/disc , select dvd, select option drop-down menu burn folder rather directly disc.

 

then, when burn complete, use nero or computer's other burner software burn video_ts folder created , contents playable disc.

 

voila! dvd!

More discussions in Premiere Elements

adobe