Forms not appearing in Response file when added and no preview


one of users has form created adobe livecycle es 8.2 , has been using happily last 12 months until month ago. problem when receives responses via email , double clicks on attached pdf, says has been added response file , total responses count goes 1 cannot see response in list.

 

she says other times total count goes down when response added , again cannot see reponse in list. further problem when dbl-click response in list, don't preview of form blank window. @ first thought may corruption did restore of file month before started happening , same result file.

 

i tried opening file on pc had acrobat 9.0 pro same result. there no filters applied , have played every view setting find no avail. help/ideas appreciated.

 

 

carl



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