Error: E_ADEPT_USER_AUTH


i bought epub book kobo (buddhist scriptures - penguin).  when tried download it, got message:

 

error getting license
server communication problem: e_adept_user_auth

 

i contacted kobo customer service.  tried downloading , got same error, concluded problem "ade server" , directed me adobe.  responsible , how fixed?

the common cause error going misconfiguration  on content server side (which run either kobo or their  partners , not adobe).

 

however support adobe can had opening web support case.  start @ http://www.adobe.com/support/digitaleditions , click on 'submit web case'.  won't bounced around between kobo , us.



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